Miami Dispatch gets new system


The City of Miami Dispatch Center now has an improved system to better serve the community.

The upgrade enhances the mapping, making it easier to find the exact location of the call quicker. It also enhances communication out in the field between emergency personnel and the dispatcher. Coordinators say the system hasn’t been changed in six years, and it was time to update.

Rod Neal, Ottawa Co. 911: “It’s so much better emergency wise, responder wise and public wise for these responders if you have updated equipment ready to change with the next technology discovery.” 

The upgraded system is equipped with advanced technology to answer to text messages and videos when the department is ready to make that jump.

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