JOPLIN, MO.--- Four weeks after the launch of the Affordable Health Care website, many are still experiencing some glitches. This morning, the U.S. Health and Human Services secretary faced three and half hours of questioning about the program's rocky start. We spoke to many people who haven't even tried to log on because of what they've heard about the website. President Obama defended the website this morning and Health and Human Services Secretary Kathleen Sebelius apologized for the frustrations the site is causing so many people. Healthcare.gov is currently telling users the same thing, the system is down.
"I logged onto the website and it was a nice setup, it said apply online or apply by phone. I hit apply online, I put my state, and it said temporarily shutdown," said William Patti, Hopes Website is Fixed.
For this, the U.S. Health and Human Services Secretary Kathleen Sebelius apologized in front of a House committee this morning.
"I told the president that we were ready to go. Clearly, I was wrong," said Kathleen Sebelius, U.S. Health and Human Services Secretary.
"I'd rather somebody try something than nobody do nothing, even if it doesn't work, it's at least a step in the right direction," said Patti.
"I've had friends tell me they had a lot of problems too, I pretty much saw all I needed to see," said Karen Banta, Against ACA.
Karen Banta logged on without a problem.
"It was pretty easy to use," said Banta.
However, other facts she discovered on the Affordable Health Care site weren't appealing.
"Checked about how much it was going to cost me if I wanted to enroll, and when I saw the price I was pretty sure that I wasn't going to enroll or pursue it any further," said Banta.
She says now that she's learned more about the Affordable Care Act, she doesn't like it.
"Find out the facts for themselves and then determine this is not something we need in Missouri or the United States," said Banta.
Others disagree, seeing the benefits of the program.
"It would really help me an I have two children, so I see it as definitely a necessity," said Patti.
The administration says the Healthcare.gov site should be working by the end of November.
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